Payments
Payment methods, the payment window, and what to do when a payment goes wrong.
Most read
01532 viewsWhich payment methods can I use?You can pay with your Mate Wallet balance, On-Chain crypto, an exchange pay option such as Binance Pay, a Web3 wallet, a Ledger, or by card for some products. Your checkout shows the ones for your order.02447 viewsI paid twice or sent too muchAn extra or larger payment is not returned automatically. Contact support with your order number and the details of every payment, and we review it under the Refund Policy.03416 viewsWhat should I send support about a payment problem?Send your order number, the email used for the order, the payment method, coin and network, the transaction hash (TXID) or a screenshot of the exchange payment record, and a screenshot of what you see.
All other articles
Can’t find what you’re looking for?
Send us a message and we will reply as soon as we can.