How can we help you?
Topics
Getting startedWhat KryptoMate is, where it works, buying with or without an account, and how to reach support.8Account & securitySign up, sign in, passwords, two-factor authentication, passkeys and keeping your account safe.17Orders & deliveryPlacing an order, order statuses, where your codes are, emails and claim links.14PaymentsPayment methods, the payment window, and what to do when a payment goes wrong.15Refunds & cancellationsWhat can be refunded, how to ask, how refunds are paid and how to cancel.7Wallet, points & coupons7Gift cardsChoosing the right card, redeeming by brand, region rules and codes that do not work.20Games & game top-upsGame keys, platforms and regions, activation, pre-orders and top-ups by player ID.14eSIMCompatibility, installing and using your eSIM, top-ups and troubleshooting.14Mobile top-up & billsSending phone credit, paying bills, and what to do if a top-up does not arrive.8Flights & hotelsBooking flights and hotels, tickets and confirmations, changes and cancellations.11Shop & wholesalePhysical products from the Shop and buying gift cards in bulk.7
Popular articles
01Understanding KryptoMate's Refund PolicyRefunds & cancellations · 1,239 views02Understanding Your Order Status on KryptoMateOrders & delivery · 1,104 views03Which payment methods can I use?Payments · 532 views04My gift card code is not workingGift cards · 514 views05What is KryptoMate and what can I buy?Getting started · 451 views
Can’t find what you’re looking for?
Send us a message and we will reply as soon as we can.